Tourstify - Terms & Conditions and Privacy Policy

Terms and Conditions of Use

Effective Date: November 09, 2024

Welcome to Tourstify. These Terms and Conditions ("Terms") govern your access to and use of the Tourstify application ("App") and related services ("Services"). By accessing or using the App, you agree to be bound by these Terms. If you do not accept these Terms, you are prohibited from using the App. These Terms form a legally binding agreement between you and Tourstify, LLC.

1. Definitions

2. Acceptance of Terms

By using the App, you confirm that you have read, understood, and agreed to these Terms. You also agree to comply with all applicable laws. Tourstify reserves the right to update these Terms at any time.

3. User Eligibility

You must be at least 18 years old or have parental consent to use the App. Tourstify reserves the right to deny or terminate access without explanation.

4. User Account and Security Obligations

You are responsible for maintaining the confidentiality of your credentials and for all activities conducted through your account. Notify us immediately at info@tourstify.com if you suspect unauthorized access.

5. Reporting Violations and Content Moderation

If you encounter content, including Comments or Posts, that violates these Terms, you may report it. All reports will be reviewed within 24 hours. If the reported content is found to contain any of the following violations, it will be removed:

If a Post or Comment is deleted, the user who posted it will receive an in-app notification explaining the reason for its removal. Users may appeal the deletion decision by contacting info@tourstify.com. Tourstify’s decision on the appeal will be final.

6. Zero-Tolerance Policy for Abusive Behavior

Tourstify enforces a strict zero-tolerance policy for objectionable content or abusive behavior. Users who violate this policy may have their accounts suspended or terminated without warning.

7. User-Generated Content and Comments

Users are solely responsible for the content they post or share, including Comments. Tourstify does not endorse any user-generated content. However, we reserve the right to monitor, moderate, and remove content that violates our policies.

8. Filtering and Content Moderation

We use automated content filtering technologies and manual moderation to identify and remove objectionable content. This includes Posts, Comments, images, and videos that violate our community guidelines.

9. Reporting and Deleting Comments

Users can report Comments that they believe violate our guidelines. Our moderation team reviews these reports and, if necessary, deletes the reported Comments within 24 hours. Users who post inappropriate Comments may have their accounts restricted or terminated.

10. Blocking Abusive Users

Users have the ability to block others who engage in inappropriate or abusive behavior. Once a user is blocked, they will not be able to view or interact with the blocker, including commenting on their posts or sending messages. The blocking feature is easily accessible through user settings.

11. Moderation and Response

All reports of objectionable content, including Comments and Posts, are reviewed within 24 hours. Our moderation team is responsible for removing content and, if necessary, ejecting users who violate our policies. We are committed to acting on these reports promptly.

12. Payments and Subscriptions

All paid digital content, services, or subscriptions within the App must be purchased through Apple's or Google’s in-app purchase system. External payment methods are not supported or permitted within the App.

13. Refund Policy

Refund requests for in-app purchases are subject to the refund policies of Apple and Google. Tourstify does not directly handle refunds for purchases made through the app. Please contact Apple or Google support for assistance.

14. Intellectual Property Rights

All intellectual property in the App, including trademarks, software, and content, is owned by Tourstify or licensed to us. Users grant Tourstify a non-exclusive, perpetual, worldwide, and royalty-free license to use, modify, and distribute any content uploaded to the App. Unauthorized use of Tourstify’s intellectual property is prohibited and may result in legal action.

15. Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use the information we collect to:

3. Sharing Your Information

We may share your information with trusted service providers for analytics, marketing, payment processing, or to comply with legal obligations. If Tourstify undergoes a business transfer, such as a merger or acquisition, your information may be transferred to the new entity.

4. Data Retention and Security

We retain your personal data only as long as necessary to provide the Services or as required by law. We take reasonable measures to protect your information but cannot guarantee absolute security.

5. Your Rights

You have the right to access, modify, or delete your personal data. You may also object to certain uses of your data or request data portability. To exercise these rights, contact us at info@tourstify.com.

16. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling cookies may affect the App’s functionality.

17. Children’s Privacy

The App is not intended for use by individuals under the age of 18 without parental consent. If we become aware that we have collected personal information from a child under 18, we will delete it promptly.

18. International Data Transfers

If you access the App from outside Jordan, your information may be transferred to and processed in Jordan. By using the App, you consent to this transfer and the application of Jordanian laws to your data.

19. Limitation of Liability

The App is provided "as is" and "as available." Tourstify makes no warranties regarding uptime, accuracy, or performance. We are not liable for any indirect, incidental, or consequential damages arising from your use of the App.

20. Indemnification

You agree to indemnify and hold harmless Tourstify, its affiliates, officers, and employees from any claims or damages resulting from your violation of these Terms or your use of the App.

21. Termination of Accounts

We reserve the right to suspend or terminate your account without notice if you violate these Terms. You may delete your account at any time by contacting info@tourstify.com. However, any outstanding obligations or liabilities incurred before termination will remain in effect.

22. Force Majeure

Tourstify is not liable for any delays or failures resulting from events beyond our reasonable control, including natural disasters, cyberattacks, or government actions.

23. Changes to the Terms and Privacy Policy

We may update these Terms and our Privacy Policy periodically. Users will be notified of significant changes through the App or by email. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.

24. Governing Law and Dispute Resolution

These Terms and the Privacy Policy are governed by the laws of the Hashemite Kingdom of Jordan. Any disputes will be resolved through binding arbitration in Amman, Jordan, and users waive the right to participate in class actions or group lawsuits.

25. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

26. Entire Agreement

These Terms, along with the Privacy Policy, constitute the entire agreement between you and Tourstify regarding the use of the App. They supersede any prior agreements or understandings.

27. Contact Information

If you have any questions or concerns, please contact us:

Email: info@tourstify.com

Address: Tourstify, Business Park, Building 15, Amman, Jordan